Contacting Wayland Games

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Colonel Voss
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Location: Yokkaichi, Mie

Re: Contacting Wayland Games

Post by Colonel Voss » Sat Jun 18, 2011 9:11 am

For what it is worth, my order was shipped today after nearly 4 weeks of waiting.
It's easy to die in the swamp. What's hard is to staying dead.
-Alten Ashley

Iron within, Iron without

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job
Destroyer of Worlds
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Joined: Mon Jul 12, 2010 10:29 pm
Location: Nagoya, Minato-ku

Re: Contacting Wayland Games

Post by job » Sat Jun 18, 2011 4:05 pm

I did get a reply from the webpage given on their Facebook account, but apparently it is not an official line, so I have to go through their Byzantine support forum. I feel like I'm casting a SOS note into the ocean... :? Will anyone answer it?
Models Painted, 2019
32 28mm miniature
1 walker

User avatar
job
Destroyer of Worlds
Posts: 3250
Joined: Mon Jul 12, 2010 10:29 pm
Location: Nagoya, Minato-ku

Re: Contacting Wayland Games

Post by job » Mon Jun 20, 2011 3:07 pm

Great news! You've been all vindicated and championed by Wayland Games!

They came through. After figuring out their odd and not straight forward complaint/question system, they responded quickly to the issue via email. They tracked the charge and the reason for the charge (they accidently posted something out of stock) and I was able to get an exchange without difficulty. (They waved the 40 p difference.)

So you guys can feel good about Wayland. They've convinced me to keep shopping with them. (Especially because they have free shipping for FOW stuff.)
Last edited by job on Tue Jun 21, 2011 5:08 am, edited 1 time in total.
Models Painted, 2019
32 28mm miniature
1 walker

Seb
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Location: Nishio

Re: Contacting Wayland Games

Post by Seb » Tue Jun 21, 2011 4:22 am

I only have good experience with Wayland, the times that I have been ordering from them they have been a lot faster than Maelstrom.

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