Re: Contacting Wayland Games
Posted: Sat Jun 18, 2011 9:11 am
For what it is worth, my order was shipped today after nearly 4 weeks of waiting.
Will anyone answer it?NagoyaHammer.com
Japan's number one source for wargaming
https://nagoyahammer.com/forum/
Contacting Wayland Games
Page 2 of 2
Re: Contacting Wayland Games
Posted: Sat Jun 18, 2011 4:05 pm
I did get a reply from the webpage given on their Facebook account, but apparently it is not an official line, so I have to go through their Byzantine support forum. I feel like I'm casting a SOS note into the ocean... Will anyone answer it?
Will anyone answer it?Re: Contacting Wayland Games
Posted: Mon Jun 20, 2011 3:07 pm
Great news! You've been all vindicated and championed by Wayland Games!
They came through. After figuring out their odd and not straight forward complaint/question system, they responded quickly to the issue via email. They tracked the charge and the reason for the charge (they accidently posted something out of stock) and I was able to get an exchange without difficulty. (They waved the 40 p difference.)
So you guys can feel good about Wayland. They've convinced me to keep shopping with them. (Especially because they have free shipping for FOW stuff.)
They came through. After figuring out their odd and not straight forward complaint/question system, they responded quickly to the issue via email. They tracked the charge and the reason for the charge (they accidently posted something out of stock) and I was able to get an exchange without difficulty. (They waved the 40 p difference.)
So you guys can feel good about Wayland. They've convinced me to keep shopping with them. (Especially because they have free shipping for FOW stuff.)
Re: Contacting Wayland Games
Posted: Tue Jun 21, 2011 4:22 am
I only have good experience with Wayland, the times that I have been ordering from them they have been a lot faster than Maelstrom.